Shipping Policy

Shipping Policy

Thank you for shopping with PaleEmber. We are committed to providing a clear and reliable shipping experience for our customers.

Shipping Destination

We currently ship orders within the United States.

Fulfillment Location

Orders are fulfilled and shipped from our U.S. fulfillment location.

Shipping Origin Address:
Florida Raiford 25053 NE 139th Terrace 32083

Order Cutoff Time

The order cutoff time is GMT 18:00.
Orders placed after this time will be processed on the next business day.

Order Processing Time

Orders are typically processed within 2–3 business days.

Shipping Time

Estimated shipping time is 4–11 business days.

Shipping Carriers

We ship orders using the following carriers:

  • USPS
  • UPS
  • FedEx

Tracking Information

Tracking updates are typically available within 24–48 hours after shipment.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

Delivery Notes

Please note that delivery times are estimates and may vary depending on carrier operations, weather conditions, holidays, or other external factors.

Incorrect Address

Please make sure your shipping address is entered correctly at checkout.
PaleEmber is not responsible for delivery issues caused by incorrect or incomplete address information provided by the customer.

Contact Us

If you have any questions about shipping, please contact us:

Email: support@paleember.com
Phone: +86 13394796529

Customer Support Hours:
MON to FRI: 9:00AM - 10:00PM 
SAT to SUN: 10:00AM - 6:00PM