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At PaleEmber, we want you to shop with confidence. If you are not fully satisfied with your purchase, please review our return and refund policy below.
We offer a 30-day return policy for new and slightly used items.
To be eligible for a return or exchange, the item must be returned in its original packaging.
We accept returns for defective and non-defective items.
We also accept exchanges.
To qualify, items must be returned in their original packaging.
To request a return or exchange, please contact us first:
Email: support@paleember.com
Phone: +86 13394796529
If your return request is approved, we will provide return instructions, including the correct return address if applicable.
Please do not send your item back without contacting us first. Unauthorized returns will not be accepted.
Return address will be provided after approval via email.
If your item arrives damaged or defective, please contact us within 72 hours of delivery and provide photos or videos for review.
Return and exchange requests are typically processed within 2–3 business days.
Return shipping costs are the responsibility of the customer unless otherwise stated.
After we receive and inspect your return, we will notify you whether your refund is approved.
If approved, the refund will be issued to your original payment method within 2 business days.
If you have any questions about returns, refunds, or exchanges, please contact us:
Email: support@paleember.com
Phone: +86 13394796529
Business Address:
Room 318, 3rd Floor, Changshun Street E-commerce Center, Huade County, Ulanqab City, Inner Mongolia Autonomous Region, China, Postal Code: 013350
MON to FRI: 9:00AM - 10:00PM
SAT to SUN: 10:00AM - 6:00PM
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