FAQ

A: We fulfill U.S. orders from our U.S. fulfillment location.

A: Orders are typically processed within 2–3 business days. Estimated shipping time is 4–11 business days.

A: Yes. Once your order has been shipped, tracking updates are typically available within 24–48 hours. You will also receive a shipping confirmation email with tracking information.

A: If you need help with your order, please contact us as soon as possible at support@paleember.com . We will review your request based on the current order status.

A: We offer a 30-day return policy for new and slightly used items. Returns for defective and non-defective items are accepted, and exchanges are also accepted, but items must be returned in their original packaging. If your return request is approved, we will provide return instructions, including the correct return address if applicable. Please do not send your item back without contacting us first. Unauthorized returns will not be accepted.

A: Return shipping costs are the responsibility of the customer unless otherwise stated.

A: Please contact us within 72 hours of delivery and provide photos or videos for review.

A: You can contact us at support@paleember.com or call +86 13394796529

A: Yes. Exchanges are accepted, but items must be returned in their original packaging.

A: Delivery times are estimates and may vary depending on carrier operations, weather conditions, holidays, or other external factors.