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Pre Sale Questions
Q1: Where do you ship from?
A: All orders are shipped from China.
Q2: How long does shipping take?
Orders are processed within 1–2 business days.
For customers in the United States, delivery typically takes 7–10 business days.
Delivery times may vary slightly due to customs clearance or carrier delays.
For customers in the United States, delivery typically takes 7–10 business days.
Delivery times may vary slightly due to customs clearance or carrier delays.
Q3: Do you provide tracking?
A: Yes. Once your order ships, you will receive an email with a tracking number.
Q4: Can I change or cancel my order?
A: You may request changes or cancellations within 12 hours of placing the order. After shipment, orders can’t be changed or canceled.
Q5: What is your return policy?
A: We accept return requests within 30 days of delivery. Approved returns must be sent back to our return facility in China. Please contact support@paleember.com first to receive authorization and the correct return address.
Q6: Who pays return shipping?
A: If the issue is caused by us (wrong item or quality issue with photo/video proof), we will provide a full refund. If the return is due to customer reasons, the customer is responsible for return shipping costs.
Q7: Do I need to pay customs duties or taxes?
A: Import duties/taxes may apply depending on your country. These fees are not included in the product price and may be charged by your local customs.
Q8: How can I contact you?
A: Email: support@paleember.com
Phone: +86 13394796529
Q9:Shipping disclaimer
Delivery times are estimates and may vary depending on destination, customs clearance, carrier performance, and external factors beyond our control.