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Inner Mongolia Jiutian Media Co., Ltd. was established in 2018.
PaleEmber is a botanical fragrance brand under Inner Mongolia Jiutian Media Co., Ltd. As an independently operated botanical fragrance brand, we uphold traditional craftsmanship and a design philosophy dedicated to excellence.
For over seven years, we have focused on developing fragrance products using plant-based raw materials such as wood, herbs, and natural resins, crafted through traditional techniques in collaboration with highly skilled local workshops. Each product is designed specifically for the home environment and is produced in small batches.
We remain steadfast in our commitment to quality, consistency, and respect for traditional craftsmanship, ensuring that our products deliver a steady and long-lasting burn.
PaleEmber began as a small-scale artisanal project. Over time, we continuously refined our production processes, established long-term partnerships with botanical raw material suppliers, and expanded our online retail channels.
Today, as the brand gains increasing recognition among U.S. consumers, PaleEmber serves its American customers through its official online store. We fulfill U.S. orders from our U.S. fulfillment location. We are committed to providing clear communication, transparent policies, and reliable customer support.
We also offer a 30-day return policy and accept returns and exchanges in accordance with our policy terms, helping customers shop with greater confidence.
To ensure that every detail is carefully controlled, each batch of products is produced in limited quantities. We prioritize the following key elements:
Our products are designed specifically for home fragrance and everyday living environments.
For after-sales support, we follow a clear and defined return process. If your return request is approved, we will provide detailed return instructions, including the correct return address if applicable. Please do not return items without contacting us first. We cannot accept or process unauthorized returns.
If you have any questions regarding orders, shipping, returns and exchanges, or product details, our customer service team is always happy to assist you.
Email: support@paleember.com
Phone: +86 13394796529
Monday – Friday: 9:00 AM – 10:00 PM
Saturday – Sunday: 10:00 AM – 6:00 PM
Company Entity: Inner Mongolia Jiutian Media Co., Ltd.
Business Address: Room 318, 3rd Floor, Changshun Street E-commerce Center, Huade County, Ulanqab City, Inner Mongolia Autonomous Region, China
Postal Code: 013350
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