paleember is an online store focused on botanical incense.
If you have any questions about your order, shipping, returns, exchanges, or our products, please use the form below to contact us. Our support team will respond as soon as possible.
Orders are fulfilled and shipped from our U.S. fulfillment location.
For return or exchange requests, please contact us first. Returns for defective and non-defective items are accepted, and exchanges are accepted, but items must be returned in their original packaging.
If your return request is approved, we will provide return instructions, including the correct return address if applicable. Please do not send your item back without contacting us first. Unauthorized returns will not be accepted.
We’re here to help with questions about orders, shipping, returns, exchanges, or product information. If you need assistance, please contact our support team using the details below.
Business Address:
Room 318, 3rd Floor, Changshun Street E-commerce Center, Huade County, Ulanqab City, Inner Mongolia Autonomous Region, China, Postal Code: 013350
U.S. Fulfillment Location:25053 NE 139th Terrace, Raiford, FL 32083, United States
Orders are fulfilled and shipped from our U.S. fulfillment location.
MON to FRI:9:00AM - 10:00PM
SAT to SUN: 10:00AM - 6:00PM